Terms and Conditions

Effective Date: 29.01.2026

Welcome to batesrealtyca.com, operated under the brand Matchbook (“we”, “us”, or “our”). By accessing or using our website and services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our website or services. These terms govern your use of our online casino platform and all related services provided to users in Ireland and other jurisdictions where our services are legally available.

1. Types of Data Collected

When you use our services, we collect various types of information to provide you with a seamless gaming experience and to comply with legal obligations. The data we collect includes:

Personal identification information such as your full name, date of birth, and address
Contact details including email address and telephone number
Financial information such as payment method details and transaction history
Account credentials including username and encrypted password
Gaming activity and betting history
Device information including IP address, browser type, and operating system
Documents for identity verification and age verification purposes

2. Purposes of Processing

We process your personal data for specific, legitimate purposes related to the operation of our online casino services. These purposes include:

Creating and managing your user account
Processing deposits, withdrawals, and other financial transactions
Providing customer support and responding to your inquiries
Complying with legal and regulatory obligations, including anti-money laundering and responsible gaming requirements
Preventing fraud, underage gambling, and other illegal activities
Improving our services and developing new features
Sending promotional communications where you have consented to receive them
Analyzing usage patterns to enhance user experience

3. Sharing with Third Parties

We may share your personal information with selected third parties to facilitate our services and comply with legal requirements. We only share data when necessary and ensure appropriate safeguards are in place:

Payment service providers to process financial transactions securely
Identity verification services to confirm your age and identity
Regulatory authorities and law enforcement agencies when required by law
Professional advisors including lawyers, auditors, and consultants
Marketing partners where you have consented to receive promotional materials
Technology service providers who support our platform infrastructure
Affiliate partners in accordance with our partnership agreements

4. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather information about how you interact with our services. By using our website, you consent to our use of cookies in accordance with this policy:

Essential cookies that are necessary for the website to function properly
Performance cookies to analyze how visitors use our website
Functionality cookies to remember your preferences and settings
Targeting cookies to deliver relevant advertisements and marketing content
Analytics tools to understand user behavior and improve our services
Session cookies that expire when you close your browser
Persistent cookies that remain on your device for a specified period

You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our website.

5. Data Security

We are committed to protecting your personal information and have implemented appropriate technical and organizational measures to safeguard your data against unauthorized access, loss, or misuse:

Industry-standard encryption protocols (SSL/TLS) for data transmission
Secure servers and firewalls to protect against cyber threats
Regular security audits and vulnerability assessments
Restricted access to personal data on a need-to-know basis
Employee training on data protection and security best practices
Secure payment processing systems that comply with PCI DSS standards
Regular backup procedures to prevent data loss

While we take all reasonable precautions, no system can be completely secure, and we cannot guarantee absolute security of your information.

6. Retention Period

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with our legal obligations. The retention periods vary depending on the type of data and the purpose for which it is processed:

Account information is retained for the duration of your active account and for a period thereafter as required by law
Transaction records are kept for at least six years to comply with financial and tax regulations
Identity verification documents are retained in accordance with anti-money laundering requirements
Marketing communications data is kept until you withdraw consent or request deletion
Records required for legal claims are retained for the applicable limitation period
Anonymized data may be retained indefinitely for statistical and analytical purposes

7. User Rights

Under applicable data protection laws, including the General Data Protection Regulation (GDPR) as implemented in Ireland, you have certain rights regarding your personal information:

The right to access your personal data and obtain a copy of the information we hold about you
The right to rectification of inaccurate or incomplete personal data
The right to erasure (“right to be forgotten”) in certain circumstances
The right to restrict processing of your personal data under specific conditions
The right to data portability, allowing you to receive your data in a structured format
The right to object to processing based on legitimate interests or for direct marketing purposes
The right to withdraw consent at any time where processing is based on consent
The right to lodge a complaint with the Data Protection Commission in Ireland

To exercise any of these rights, please contact us using the details provided in the Contact section below.

8. External Links

Our website may contain links to third-party websites, services, or applications that are not operated or controlled by us. This Terms and Conditions policy applies only to our website and services:

We are not responsible for the privacy practices or content of external websites
Third-party sites have their own terms and conditions and privacy policies
We recommend reviewing the policies of any external sites you visit
Links to third-party sites do not imply endorsement of their content or practices
We do not accept liability for any loss or damage arising from your use of external links
Payment providers and other partners operate under their own terms of service

9. Changes to Terms

We reserve the right to modify, amend, or update these Terms and Conditions at any time to reflect changes in our services, legal requirements, or business practices:

Any changes will be posted on this page with an updated effective date
Material changes will be notified to users via email or prominent notice on our website
Continued use of our services after changes constitutes acceptance of the revised terms
We encourage you to review these terms periodically to stay informed
Previous versions of these terms may be available upon request
If you do not agree with revised terms, you should discontinue use of our services

10. Contact

If you have any questions, concerns, or requests regarding these Terms and Conditions, or if you wish to exercise your data protection rights, please contact us using the following details:

Email: [email protected]

Site web: batesrealtyca.com

We will respond to all legitimate inquiries within a reasonable timeframe, typically within 30 days of receipt. For complaints regarding data protection matters, you also have the right to contact the Data Protection Commission in Ireland.