Responsible Gaming

Effective date: 29.01.2026

This Responsible Gaming page on the website batesrealtyca.com describes the principles and measures used by Matchbook to promote safe, balanced, and transparent play. Our goal is to ensure that gaming remains a form of entertainment without causing harm to your personal, family, or financial wellbeing.

1. Commitment to Responsible Gaming

At Matchbook, we are fully committed to fostering a safe and responsible gaming environment for all our customers in Ireland. We recognise that whilst gaming can be an enjoyable leisure activity, it must be approached with awareness and care. We implement robust policies, procedures, and tools designed to protect our players and promote healthy gaming habits. Our commitment extends to transparency, player education, and continuous improvement of our responsible gaming framework.

2. Gambling as Entertainment

Gaming should always be treated as a form of entertainment, not as a way to earn income or solve financial difficulties. We encourage all our customers to approach gaming with a balanced mindset and to keep it enjoyable and within safe limits. Here are some practical tips to help you maintain control:

Set a budget before you start playing and stick to it
Never chase losses or attempt to win back money you have lost
Take regular breaks and avoid prolonged gaming sessions
Do not play when you are upset, stressed, or under the influence of alcohol
Keep gaming separate from other responsibilities and commitments
Remember that gaming is based on chance and outcomes are unpredictable

3. Control and Self-Protection Tools

Matchbook provides a comprehensive range of tools to help you manage your gaming activity and maintain control. These tools are designed to empower you to set boundaries and protect your wellbeing. Available options include deposit limits, which allow you to set daily, weekly, or monthly caps on the amount you can deposit into your account; loss limits to restrict how much you can lose over a specified period; and session time reminders to alert you when you have been playing for an extended duration. You may also take a temporary break through our time-out feature, or opt for self-exclusion if you need a longer period away from gaming. All these tools can be accessed through your account settings, and our support team is available to assist you with any questions.

4. Signs of Problematic Gambling

It is important to be aware of the warning signs that may indicate gaming is becoming a problem. Early recognition can help you take action before difficulties escalate. Please consider whether any of the following apply to you or someone you know:

Spending more time or money on gaming than you can afford
Neglecting personal, family, or work responsibilities due to gaming
Borrowing money or selling possessions to fund gaming activities
Feeling anxious, irritable, or restless when not gaming
Lying to friends or family about the extent of your gaming
Repeatedly trying to cut back or stop gaming without success
Using gaming as an escape from problems or negative emotions
Experiencing relationship, financial, or legal problems related to gaming

If you recognise any of these signs, we strongly encourage you to seek support and consider using the tools available to limit or suspend your gaming activity.

5. Protection of Minors

Matchbook is committed to preventing underage gaming. All customers must be at least 18 years of age to register and play on our platform. We employ strict age verification procedures during account registration to ensure compliance with Irish law and licensing requirements. We strongly encourage parents and guardians to take proactive steps to prevent minors from accessing gaming sites, including using parental control software and monitoring internet usage. It is an offence for anyone under the age of 18 to gamble, and we take our responsibility to protect young people very seriously.

6. Support and Seeking Help

If you are concerned about your gaming behaviour or that of someone close to you, please know that help is available. There are numerous organisations in Ireland and internationally that specialise in providing confidential support, counselling, and treatment for problem gambling. Reaching out is a positive and courageous step. We encourage you to contact organisations such as Problem Gambling Ireland, Gamblers Anonymous, or other recognised support services. Speaking to a trained professional can provide you with guidance, reassurance, and practical strategies to regain control.

7. Assistance and Contact

Our customer support team is here to assist you with any questions or concerns related to responsible gaming. Whether you need help setting deposit limits, activating a time-out, or arranging self-exclusion, we are ready to support you in a confidential and respectful manner.

Email: [email protected]

Site web: batesrealtyca.com

Matchbook is dedicated to ensuring that your gaming experience remains safe, enjoyable, and firmly under your control. Please play responsibly and seek support if you need it.