Privacy Policy

Effective date: 29.01.2026

This Privacy Policy describes how the website batesrealtyca.com, operated under the brand Matchbook (“we/us/our”), collects, uses, stores, and protects the personal data of our users. We are committed to safeguarding your privacy and ensuring that your personal information is handled in accordance with applicable data protection laws in Ireland and the European Union. By continuing to browse or use this site, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

1. Types of Data Collected

We may collect and process various categories of personal data when you use our services. The information we collect helps us to provide you with a secure and personalised experience on our platform. The types of data we may collect include:

Personal identification information such as your full name, date of birth, postal address, and nationality
Contact details including email address and telephone number
Account credentials such as username and password
Financial information including payment card details, bank account information, and transaction history
Technical data such as IP address, browser type, device information, and operating system
Usage data including pages visited, time spent on the site, and interaction with content
Identity verification documents such as passport, driver’s licence, or utility bills
Communication records including correspondence with our customer support team

2. Purposes of Processing

We process your personal data for specific, legitimate purposes that are necessary for the operation of our services and to comply with our legal obligations. The purposes for which we process your personal data include:

To create and manage your user account on our platform
To verify your identity and age in compliance with regulatory requirements
To process deposits, withdrawals, and other financial transactions
To provide customer support and respond to your enquiries
To detect, prevent, and investigate fraud, money laundering, and other illegal activities
To comply with legal and regulatory obligations, including anti-money laundering and responsible gambling requirements
To send you important updates, notices, and communications regarding your account
To improve our services, website functionality, and user experience
To conduct internal analysis and research for business development purposes
To enforce our Terms and Conditions and protect our legitimate business interests

3. Disclosure and Sharing with Third Parties

We may share your personal data with selected third parties who assist us in operating our business and providing our services. We only share information that is necessary for these parties to perform their functions, and we ensure that appropriate safeguards are in place. The categories of third parties with whom we may share your data include:

Payment service providers and financial institutions that process transactions on our behalf
Identity verification and age verification service providers
Regulatory authorities, law enforcement agencies, and governmental bodies when required by law
Professional advisers including lawyers, auditors, and accountants
IT service providers and hosting companies that support our technical infrastructure
Marketing and analytics partners, subject to your consent where required
Third-party service providers who perform services on our behalf, such as customer support and fraud prevention

We do not sell, rent, or trade your personal data to third parties for their own marketing purposes without your explicit consent.

4. Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site usage, and assist in our marketing efforts. Cookies are small text files that are placed on your device when you visit our website. The types of cookies we use include:

Essential cookies that are necessary for the website to function properly and enable core features such as security and account access
Performance cookies that collect information about how visitors use our website, helping us to improve functionality
Functionality cookies that remember your preferences and choices to provide a more personalised experience
Targeting or advertising cookies that track your browsing habits and may be used to deliver relevant advertisements

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website and limit your ability to use some features. For more detailed information about the cookies we use, please refer to our separate Cookie Policy.

5. Security Measures

We take the security of your personal data very seriously and have implemented appropriate technical and organisational measures to protect your information from unauthorised access, loss, misuse, alteration, or disclosure. Our security measures include:

Encryption of sensitive data during transmission using industry-standard SSL/TLS protocols
Secure storage of personal and financial information on protected servers
Regular security assessments and vulnerability testing of our systems
Strict access controls ensuring that only authorised personnel can access personal data
Employee training on data protection and security best practices
Implementation of firewalls, intrusion detection systems, and anti-malware software
Secure authentication procedures including strong password requirements

While we strive to protect your personal data, no method of transmission or storage is completely secure. We encourage you to take steps to protect your own information, such as keeping your login credentials confidential and using strong, unique passwords.

6. Retention Period

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal and regulatory obligations. The retention period for your data depends on the type of information and the purpose for which it is processed. Generally, we apply the following retention principles:

Account data and transaction records are retained for a minimum period as required by Irish and EU gambling regulations, typically at least five years after account closure
Identity verification documents are kept for the duration required by anti-money laundering legislation
Communication records and customer support correspondence are retained for a reasonable period to address any ongoing enquiries or disputes
Marketing data is retained until you withdraw your consent or until the data is no longer relevant
Technical and usage data may be retained in anonymised form for analytical purposes

Once your personal data is no longer required, we will securely delete or anonymise it in accordance with our data retention policy and applicable legal requirements.

7. User Rights Regarding Personal Data

Under Irish and European data protection law, including the General Data Protection Regulation (GDPR), you have certain rights regarding your personal data. We are committed to facilitating the exercise of these rights. Your rights include:

The right to access your personal data and obtain information about how we process it
The right to rectification of inaccurate or incomplete personal data
The right to erasure (the “right to be forgotten”) in certain circumstances, subject to legal and regulatory retention requirements
The right to restrict processing of your personal data in specific situations
The right to data portability, allowing you to receive your data in a structured, commonly used format
The right to object to processing based on legitimate interests or for direct marketing purposes
The right to withdraw consent at any time where processing is based on consent
The right to lodge a complaint with the Data Protection Commission of Ireland if you believe your rights have been infringed

To exercise any of these rights, please contact us using the details provided in the Contact section below. We will respond to your request within the timeframe required by applicable law, typically within one month.

8. Links to Other Websites

Our website may contain links to third-party websites, services, or applications that are not operated or controlled by us. This Privacy Policy applies only to our website and services. When you click on links to other websites, you will be directed to sites that have their own privacy policies and practices. We strongly advise you to review the privacy policy of every website you visit, as we have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We do not endorse or make any representations about third-party websites, and any access to and use of such linked websites is entirely at your own risk.

9. Updates to the Privacy Policy

We reserve the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons. When we make changes to this Privacy Policy, we will update the “Effective date” at the top of this page. If we make material changes that significantly affect your rights or how we process your personal data, we will provide you with prominent notice by posting a notification on our website or, where appropriate, by sending you an email notification. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the revised terms.

10. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to contact us. We are committed to addressing your enquiries and resolving any issues in a timely and transparent manner.

Email: [email protected]

Site web: batesrealtyca.com